Terms & Condions
Applicability
By placing an order on the website of Bruce & Carter Toronto, you agree to these Terms & Conditions. These terms apply to all purchases and all interactions made through our online store.
Product Information
We make every effort to ensure that all product descriptions, images, and specifications are accurate and up to date.
However, occasional errors, misprints, or inaccuracies may occur.
Bruce & Carter Toronto reserves the right to correct such errors and update product information when necessary.
Ordering & Payment
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Orders are processed only after full payment has been successfully received.
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Available payment methods may vary depending on the customer’s location.
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It is the customer’s responsibility to verify which payment methods are available in their region.
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In the event of payment failure, the order will not be processed.
Processing & Delivery
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Processing time: 1–3 business days
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Shipping time: 3–7 business days (depending on destination)
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All orders are shipped directly from our supplier in China, which allows us to offer a wide product range at competitive prices.
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Delivery delays caused by customs, logistics partners, or external circumstances are outside our control.
Returns & Cancellations
For all return-related rules and guidelines, please refer to our comprehensive Return Policy.
Orders cannot be canceled once they have been forwarded to or processed by our supplier.
Liability
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Bruce & Carter Toronto is not liable for packages marked as delivered by the courier.
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Any loss, theft, or mis delivery after confirmed delivery is the sole responsibility of the customer.
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Customers are responsible for providing the correct and complete shipping address.
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Address errors must be reported within 24 hours after placing the order.
Intellectual Property
All content on the website—including text, images, designs, and logos—is the exclusive property of Bruce & Carter Toronto.
It may not be copied, distributed, reproduced, or used in any way without our explicit written permission.
Complaints Procedure
Customers may submit complaints in writing via email.
We aim to respond within 5 business days to ensure a transparent and fair resolution process.
Applicable Law
These Terms & Conditions are governed exclusively by Dutch law.
Any disputes arising from these terms or from purchases made on our website shall be submitted to the competent court in the Netherlands.
Contact
Store: Bruce & Carter Toronto
Email: Info@brucecarter-toronto.ca