Shipping & Delivery Policy
At Bruce & Carter Toronto, we are committed to delivering your order as quickly and accurately as possible. This Shipping & Delivery Policy outlines everything you need to know about order processing, shipping times, tracking, and delivery responsibilities.
Processing Time
All orders are processed within 1–3 business days.
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
Delivery Time
The average shipping time is 3–7 business days, depending on your location.
Please note that delays may occur during peak seasons, holidays, or due to customs procedures outside our control.
Shipping Method & Origin
All orders are shipped directly from our supplier in China.
Depending on your country, customs fees or import duties may apply. These costs are the customer’s responsibility.
Shipping Costs
Shipping fees are calculated at checkout and depend on:
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Destination
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Package weight
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Selected shipping method
All applicable costs will be displayed before completing your purchase.
Delivery Responsibility
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Once the tracking information shows that the package has been delivered to the address provided by the customer, responsibility transfers to the customer.
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Please ensure your address is correct. Address errors must be reported within 24 hours of placing the order.
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We cannot modify or cancel orders after they have been processed by our supplier.
Contact
Store: Bruce & Carter Toronto
Email: Info@brucecarter-toronto.ca