Privacy Policy

This Privacy Policy applies to all services and activities of Bruce & Carter Toronto, reachable at Info@brucecarter-toronto.ca
We highly value your privacy and ensure that all personal information you provide to us is handled with care, transparency, and confidentiality.

Information We Collect

We collect personal data that you provide to us when placing an order, creating an account, or interacting with our website. This may include:

  • Full name

  • Address details

  • Email address

  • Phone number

  • Payment information

  • IP address and device information

  • Browsing activities and behavior on our website

We only collect data necessary to operate, improve, and secure our services.

Purpose of Data Processing

Your personal data is used for the following purposes:

Order Processing & Fulfillment

  • Processing payments

  • Shipping and delivery updates

  • Order confirmation and tracking

Customer Service & Support

  • Responding to questions

  • Handling returns or inquiries

  • Providing personalized assistance

Service Improvement

  • Enhancing website performance

  • Analyzing customer behavior

  • Optimizing user experience

Communication

  • Sending updates regarding your order

  • Sending relevant promotional messages (only with your consent)

Sharing of Personal Data

We only share your information with third parties when necessary to deliver our service or when required by law. These parties may include:

  • Payment processors

  • Shipping and logistics partners (e.g., Canada Post, UPS, FedEx)

  • IT and website service providers

  • Fraud prevention and security tools

All partners are required to process your data securely and in accordance with privacy regulations.

Data Retention

We store your personal information only for as long as necessary:

  • To fulfill your order

  • To comply with legal requirements

  • To resolve disputes

  • To maintain accurate financial records

After the retention period expires, your data is securely deleted or anonymized.

Cookies & Tracking Technologies

Our website uses cookies to:

  • Improve functionality

  • Analyze visitor behavior

  • Support marketing and retargeting campaigns

You can adjust your cookie preferences at any time through your browser settings.

Your Rights

As a customer, you have the following rights:

  • Right to access your personal data

  • Right to correct inaccurate or incomplete data

  • Right to request deletion of your data

  • Right to object to data processing

  • Right to data portability (transfer of your data)

To exercise any of these rights, please contact us at:

📩 Info@brucecarter-toronto.ca

We will respond within the legally required timeframe.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy, you can reach us at:

Store Name: Bruce & Carter Toronto
E-mail: Info@brucecarter-toronto.ca